Understanding Product Failures – Reasons and Examples
What is product failure, anyway? Not all failures are catastrophic where the product is pulled from the market and the company goes out of business. Most are partial or soft failures. Failure is falling short of the strategic Objectives & Key Results (OKRs) metrics set for the product. Objectives can be multidimensional and go beyond financial goals for revenue and profit, such as establishing a new competitive advantage or providing a new upsell opportunity for another product. A key component on why products fail is that management does not specifically define objectives and quantify what success looks like. If you do not define success, you are less likely to achieve it and you may not even be aware of how the product is failing. Of course, to define something properly, you need to have a good understanding of what it is not just as much as what it is. Strategic objectives to consider: Financial: Top line revenue, profit, gross margin %, cost of goods sold, cost of sales Develop...